When asked to explain their most pressing challenges, nearly every technology and IT department have similar responses: too many outstanding projects, ever-present backlogs, ever-growing demands, relentless roll-outs of latest technologies, not enough time to innovate and therefore the complexity of everyone’s favorite buzzword: interoperability.
Healthcare companies that endure and win during this 24/7, digital-mobile surrounding are going to be those whose technology teams accept two basic tenets:
1. you'll never be less busy than you're today.
2. Your opportunity to innovate and improve isn't getting to be better than it's today.
As technologists, we must borrow and apply to healthcare the mobile-first game plans and tools that are already successfully deployed in retail, manufacturing supply-chain, financial service, and other industries, from window shopping on Amazon or depositing a check from a smartphone.
Award-winning technology makes an impression
In a project that has covered nearly five years; the VITAS mobile technology action put iPhone 6+ smartphones and tablets into the hands of 8,000 VITAS clinicians. Clinicians now deliver mobile-supported hospice care, communications, orders, and interactions to patients’ bedsides, whether privately homes, nursing or hospital facilities, or assisted living communities—quickly, securely, and reliably. The drive earned VITAS the 2018 Process Excellence Network Awards (PEX) for a technology-enabled process betterment project.
The goal of those personal mobile “workstations” was to scale back paperwork, speed up admissions of patients into hospice care, and place our interdisciplinary hospice teams at patients’ bedsides quickly. The spillover impact has been “outsized.” VITAS has:
• Saved clinicians’ time. By replacing keystrokes with swipes and therefore the power of touch-based systems, we eliminated estimated 60–70 keystrokes from bedside interactions. Mobile workflow applications allow our clinicians to line the device down if required, making patient interactions about the patient, not the pc.
• Embraced mobile clinical systems that are 20 times easier to coach, reducing orientation from 20+ hours to at least one hour. Employees are deployed to the sector quickly and use the phones immediately for communicating; completing/ sending forms; ordering equipment, supplies, prescriptions, and more.