Santovia: Redefining Health Education and Patient Engagement

Top 10 Patient Engagement Solution Companies - 2020

Over the years, patient engagement has become more than a buzzword in the healthcare industry. Labeled as the ‘blockbuster drug of the century,’ patient engagement is a key strategy to improve the quality of patient care today, and its evolution plays an integral role in shaping the future of healthcare. In a nutshell, patient engagement is a holistic approach to patient access to information and a sustainable relationship between various stakeholders in the care continuum to evaluate the options collaboratively and move toward shared goals. Engaging patients not only improves patient compliance to health management strategies resulting in better healthcare outcomes but enhances patient experience through seamless communication and transactions.

While patient communication, access to care, and satisfaction were the critical trends in 2019, healthcare providers are looking up to technology to revolutionize the patient engagement goals this year. The ubiquitous adoption of computers, mobiles, and tablets has made patient engagement technologies a commonplace for convenient and interactive care network. Many healthcare providers are utilizing patient-facing engagement tools with various features such as patient navigation capabilities, remote patient monitoring, and chronic disease management programs to align care management in a patient’s lifestyle. The insurgence of similar tools is expected to proliferate in the coming years establishing health IT as the cornerstone for patient engagement strategies.

A significant trend predicted to disrupt the healthcare industry is the adoption of Amazon-like consumer experience for patients. Healthcare providers are shifting patient engagement focus to a platform mindset. They are seeking ways to be responsive and easy to access, similar to Amazon and other digital platformbased organizations. Healthcare providers are also delving into telehealth space and probing applications that can be utilized to enhance patient engagement. However, this continued innovation in technology is posing a risk of clinician burnout, and it is imperative to find a balance between the increased access to care and personnel supply.

In light of these significant technological advancements today, MD Tech Review has compiled a list of top 10 patient engagement solution providers to assist healthcare providers in increasing patient satisfaction and promoting better healthcare outcomes for patients.

With exceptional technological acumen and numerous success stories up their sleeves, many of these companies have consistently proven their expertise in robust patient engagement solution landscape. We hope this issue of the MD Tech Review helps you build the partnership you and your firm need to adopt efficient patient engagement strategies.

We present to you MD Tech Review’s Top 10 Patient Engagement Solution Providers — 2020.

    Top Patient Engagement Solution Companies

  • Clarusoffers advanced call management solutions for providers and physician practices, which helps them to provide consistent patient care without the fuss or flaws of traditional answering services.The company’s platform enhances the communication between physicians and patients while driving down costs and improving workflow efficiency by seamlessly managing inbound call volume. ClarusAfter-Hours eradicates scheduling errors by allowing the staff to manage their providers’ on-call schedule and make last-minute changes from anywhere at any time through our cloud-based system. The Daytime platform of the company eliminates patient hold times and improve clinical response times, which considerably reduces call abandonment rates.

  • Navigating Cancer is a leader in oncology patient relationship management (PRM) and enables oncologists to deliver better patient care and improve outcomes. Their PRM platform, Navigating Care™, offers multiple methods of communication designed to facilitate dynamic interaction between caregivers and patients. Navigating Care empowers patients to have an active voice in their care, ensuring that their needs are understood and fulfilled quickly. By combining oncology-specific knowledge and workflows, Navigating Care enables healthcare practices to be more actively engaged with patients. This is achieved by capturing patient-reported outcome data through the use of mobile technology.

  • PatientPop is the only all-in-one practice growth solution. By enhancing and automating each touchpoint in the patient journey — from the first impression online to digital booking to post-visit follow-up — PatientPop makes it easy for healthcare providers to attract more patients, manage online reputation, modernize the patient experience, and automate the front office

  • As a physician founded health technology, Santovia engages, educates, and empowers patients with innovative design, evidence-based videos, and written content. It integrates with electronic health record (EHR) platforms and patient portals for easy viewing using mobile devices to deliver enhanced patient experience. Santovia’s platform enables enterprise clients to provide a continuum of care to the patients. The providers can also assign video and written education, track utilization, and survey to ensure optimal outcomes. Employers and insurers can leverage the capabilities of Santovia, including EBSCO Health’s Option Grid and teleconsultation solutions, to bolster health engagement.

  • Tridiuum, Inc., is a digital health company integrating behavioral health into total health. The company’s behavioral health solution accelerates all elements associated with identifying, managing and treating behavioral health across the continuum of care, whether initiated at a primary care office or in a behavioral health setting. Its cloud-based platform, Tridiuum1, helps to unlock value and profitability by delivering improvements in access, management and outcomes — for patients, providers and health systems. A predictive analytics-based engine, the Tridiuum1 platform delivers actionable insights at the point of care to accelerate and improve clinical decision-making, patient outcomes, and cost of care.

  • Welkin Health configures patient programs into workflows that tell health workers when to do what, ensuring patients get care exactly when they need it. Welkin is patient management software, which guides medical teams to better care. Explicitly designed for relationships between health care professionals and patients, the company's software makes engagement seamless and patient-centered, enabling health workers to build strong relationships for long-term health outcomes.

  • AdvancedMD


    AdvancedMD is a healthcare technology company that employs more than 680 team members. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions, including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company

  • bluepoint2


    bluepoint2 is a software company based out of Prairie Village, KS, that specializes in providing consumer integration solutions in the field of healthcare. bluepoint2’s flagship product, NAVI™, allows caregivers better communication with their patients before a medical appointment. NAVI™ helps automate the registration process by allowing patients to fill out clinical and demographic information as well as sign off on consent forms. The patient can view and interact with their Healthcare data before their appointment from their mobile device.

  • Jumo Health

    Jumo Health

    Jumo Health provides award-winning educational content and tools to help children and families understand, manage, and own their health. The company's age-appropriate comic books, podcasts, videos, and apps are written by doctors and adored by kids and families worldwide. Jumo Health is present in 65 countries and 55 different languages. The company believes in the policy of better education = better outcomes. Its diverse product offering aligns with each step of the patient journey—whether it begins in a pediatric clinical trial or at the point of diagnosis. Jumo content is written by their staff of doctors, peer-reviewed by leading specialists, and endorsed by patient association and advocacy groups.

  • Lumeon


    With its industry-leading Lumeon Care Pathway Management (CPM) platform and suite of solutions, the company enables healthcare organizations to automate systems and processes, bringing together the full potential of their organization to deliver high performance, team-centered healthcare. Lumeon is driving real change in today’s complex healthcare system. With Lumeon, health organizations can take control of their end-to-end care delivery model and maximize the use of resources. The company believes that every individual should be on a personalized care pathway, bringing together the right support, at the right time, on their journey toward better health.