With the proliferation of Electronic medical record (EMR) and Enterprise Resource coming up with (ERP) systems across the healthcare industry over the last decade, healthcare institutions currently have additional knowledge (and data processing tools) at their fingertips than at any time in history.
On the surface, a highly distributed, self-service data access model seems to be the best goal of an EMR or ERP as a result of it can eliminate bottlenecks related to a traditional report writing group handling the requests of a whole organization. Instead, this model will promote efficiency and additional timely decision-making and management as a result of it permits users to access data at their convenience at any time.
Children’s Health in Dallas recently launched into an Analytics method Discovery to validate our self-service model, breaking down the project down into 2 phases: Discovery and method Improvement Recommendations. This development appeared to be partly associated with turnover rate, that resulted in a general lack of data of the report’s background and intent.
The Analytics Discovery method
Children’s Health permits users to access info directly from data in our EMR and ERP systems, that have been in place for about ten years (with over twelve,000 reports being generated throughout this time). In order to support advanced information reporting needs (or to assist teams whose workers area unit unable to use the reportage tools), we maintain a centralized knowledge intelligence group, which receives approximately two hundred requests a month.
To validate the method, we interviewed user teams across the organizations that were accessing information in a trial to understand what reports they were running, that tools they were using, and that we inventoried the reports and tools that teams were using to access knowledge.
We quickly found a general lack of organization and standardization of reporting. Multiple teams were making constant data, but not always in the same manner, leading to conflicting numbers.