Enterprise IT complexity is increasing due to factors such as no mobility, bad usability, multiple logins, functional overlap, too many features, and lack of integration. These complexities contribute to decreased productivity and engagement of caregivers (all employees at Intermountain Healthcare are caregivers). At the same time, workers are increasingly tech savvy. They use their own technology to carry out work responsibilities and expect a consumer-like experience in the workplace.
In 2007, with the release of the iPhones, we saw the rise of digital consumerism and the beginning of the age of the empowered consumer. Today caregivers expect the same functionality and access to information at work as they do in their personal lives. With so many tools, a wealth of content and limited resources, it can feel like there are more problems than solutions to tackling enterprise mobility and providing easy access to enterprise content.
Enterprise Content in Healthcare
In healthcare, information chaos is experienced routinely by physicians. This is not just inconvenient, annoying, and frustrating; it has implications for physician performance, satisfaction, and patient safety. We recently surveyed caregivers at Intermountain Healthcare to better understand where to focus resources to improve enterprise tools and provide better access to the information they need to complete their jobs.
Caregivers were asked which areas they felt were most important to address in the enterprise. The top 5 areas identified were:
1. Remote Access - Accessing information away from the office
2. Document Management - Developing, tracking, managing, and retrieving documents
3. Search Capabilities - Finding information quickly and accurately
4. Mobility - Accessing tools on a mobile device
5. Caregiver Intranet – Accessing enterprise content and caregiver resources