Enterprise IT complexity is increasing thanks to factors like no mobility, bad usability, multiple logins, functional overlap, too many features, and lack of integration. These difficulties contribute to low productivity and the obligation of caregivers (all employees at Intermountain Healthcare are caregivers). At an equivalent time, workers are increasingly tech-savvy. They use their own technology to hold out work responsibilities and expect a consumer-like experience within the workplace.
In 2007, with the discharge of the iPhones, we saw the increase of digital consumerism and therefore the beginning of the age of the empowered consumer. Today caregivers expect an equivalent functionality and access to information at work as they are doing in their personal lives. With numerous tools, a wealth of content and limited resources, it can desire there are more problems than solutions to tackling enterprise mobility and providing quick access to enterprise content.
Enterprise Content in Healthcare
In healthcare, data chaos is experienced regularly by physicians. This is often not just inconvenient, annoying, and frustrating; it's implications for physician performance, satisfaction, and patient safety. We recently surveyed caregivers at Intermountain Healthcare to raised understand where to focus resources to enhance enterprise tools and supply better access to the knowledge they have to finish their jobs.
Caregivers were asked which areas they felt were most vital to deal with within the enterprise. the highest 5 areas identified were:
1. Remote Access - Accessing data far away from the office
2. Document Management - Developing, managing, tracking, and retrieving documents
3. Search Capabilities - Finding information swiftly and accurately
4. Mobility - Accessing tools on a mobile device
5. Caregiver Intranet – Accessing enterprise content and caregiver resources