The opportunity to use technology, virtual care delivery, in particular, to help address the market challenges of increasing consumerization and the accelerating shift toward value-based care creates enormous potential for health systems who need to adapt to this ever-evolving environment.
On-demand virtual care allows systems to offer services that compliment and improve the accessibility of traditional scheduled, in-facility care. Creating the bridge between on-site care and on-line care opens the landscape for new services that engage patients on their terms and provide opportunities for getting the right care resource to the patient at the right time, which is vital to the system in a fee-for-value reimbursement environment. Virtual care delivery facilitates a team approach to care delivery that is harder to implement in traditional care delivery.
Four ways virtual care improves agility
Virtual care improves access for health systems - In a world where online shopping, mobile banking, and on-demand services are ubiquitous, patients expect healthcare on their terms, when and where they need it. A virtual care option allows systems to attract and retain patients who are trying to get their needs met within the constraints of their insurance coverage. For at-risk patients, virtual care improves access that reduces patient leakage and increases engagement.
Virtual care can and should be integrated with the health system, and can extend the local delivery system - There is evidence that telemedicine offered outside of the health system creates fragmentation and drives up costs. A well implemented virtual clinic provides an intuitive and easy entry point to healthcare that ensures the patient is treated with the highest quality, in the right setting.