In the light of your experience what are the trends and challenges you’ve witnessed happening in the Patient Engagement space?
Meeting patient expectations, particularly in the urgent care setting, has become increasingly challenging. Patients expect short wait and visit times, price transparency and competitiveness, and sometimes tests and/or treatments that may not be medically necessary or in fact potentially even harmful.
What are some of the points of discussion that go on in your leadership panel? What are the strategic points that you go by to steer the company forward?
We strive to provide the best patient experience possible within the framework of high quality, evidence-based medicine.