Sensentia Introduces Healthcare Virtual Agent Chatbot

Sensentia Introduces Healthcare Virtual Agent Chatbot

Sensentia's artificial intelligence solutions offer one source of truth for health plan information to power automation for contact centers, health plan sales, and member engagement.

FREMONT, CA: Sensentia, a leading-edge healthcare technology company dedicated to making health insurance information more accessible by using AI, is exhibiting at the AHIP Consumer Experience & Digital Health Forum 2020 hosted virtually from December 7th to 9th. Highlighting Sensentia's presence at the conference is the launch of a new virtual agent chatbot that will improve both plan selection and service experience for health plan members.

Sensentia's artificial intelligence solutions offer one source of truth for health plan information to power automation for contact centers, health plan sales, and member engagement. Sensentia's AI platform returns comparative, detailed responses from complex data – such as health insurance plans – with near-perfect accuracy. The Sensentia solution transforms intricate structured as well as unstructured data at scale into actionable intelligence for a variety of users, including consumers shopping for coverage and members looking to understand their costs and benefits, not only at a summary level but at the service level of a specific service, treatment, or product.

At the AHIP conference this week Sensentia is introducing their new deep benefit chatbot capability, powered by Sensentia's back end engine and Artificial Solutions' conversational AI technology that allows for online chat conversations in lieu of interaction with a live agent.

"We are highly focused on delivering health plans solutions that improve the member experience while creating greater overall efficiency, transparency and reduced costs," stated Sensentia CEO Jan Jungclaus. "Our new chatbot capability provides members with accurate information every step of the way, from shopping for the best benefit plan to service inquiries such as questions about benefit coverage."