With tailored survey experiences and targeted audience filtering, healthcare organizations can better understand the patient journey and serve the patients better.
FREMONT, CA: SurveyVitals, a patient experience analytics platform, unveiled its groundbreaking, enhanced patient experience survey tool, Question Bank. Question Bank gives users the power to design and deliver personalized questions to target audiences in real-time, allowing them to identify and act on improvement possibilities like never before.In addition, filters including procedure type, patient demographics, number of days since the encounter, and others can be helpful to create customized survey experiences for specific patient groups or practice types.
Question Bank gives users the power to generate and deliver personalized questions to target audiences in real-time, designed to assist healthcare companies in finding and act on improvement opportunities like never before.
"Healthcare leaders are increasingly looking for dynamic solutions to support a more meaningful understanding of a patient's journey," said Blake Vosburgh, President of SurveyVitals. "The focused level of insight provided by Question Bank not only allows for rapid diagnosis of specific improvement opportunities, but the ability to modulate campaigns and behavior in near real-time. We are excited to continue to work with clients to augment the design of patient-centered experiences and workflows."
Users of SurveyVitals can create campaigns based on patient demographics, geographic area, or data from their EHR, billing software, or other data sources. Patient responses populate in real-time within the SurveyVitals reporting platform, allowing for various analytic options.
The Question Bank feature complements SurveyVitals' tried-and-true core survey solutions, which have already surpassed 14 million completed surveys and CMS-approved CAHPS programs. The announcement follows the launch of the SurveyVitals smartphone application, which was the first of its type.