By making it easy for patients to engage with clinicians in real-time, you can eliminate communication breakdowns that can lead to avoidable adverse outcomes.
Fremont, CA: With automated daily engagement, providers can communicate with patients before surgery, during their inpatient stay and after discharge. This reduces anxiety and concerns about the complications and unknowns associated with a pending operation or medical procedure. Providers can inculcate a sense of security and encourage active self-care management during the healthcare process by filling in the blanks and managing expectations.
Here are three tips for a better patient engagement strategy:
Encourage Active Participants
Providing patients with awareness and customized health education material will help the healing process feel less overwhelming. Patients are more engaged in self-care management when they receive automated regular contact and reminders. They're encouraged to use knowledge and tools readily available via their automated care management apps if anything doesn't feel right when healing at home. They receive the details they need to determine the urgency or seriousness of their symptoms and whether they are a natural part of rehabilitation or a sign of something more severe.
Make it easy for patients to get well and stay well by providing knowledge that is simple to understand and obey.
Patient communication solutions should provide bite-sized pieces of information over time so that patients aren't overwhelmed with specific instructions and information all at once, instead of wrapping all required post-surgical care and treatment instructions into a bundle of paper that can be easily misplaced, forgotten or discarded. Pre-operative checklists and educational tools are delivered in a clear, easy-to-understand manner.
By making it easy for patients to engage with clinicians in real-time, you can eliminate communication breakdowns that can lead to avoidable negative outcomes.
Patients aren't often comfortable discussing their questions about their rehabilitation, illness, or injury. Some people might avoid calling their provider because they don't want to bother them with a phone call. Others can downplay their symptoms or be uncertain of how to describe what they're going through adequately.