Outsourcing filed service is the right solution for medical device companies to address the new challenges that are emerging at lightning speed.
FREMONT, CA: Bringing a new medical device to the market is a Herculean task. Since it is a medical device, it requires layers of FDA approvals. Once a medical device company gets beyond its FDA approval, it must identify how to best sell and implement its medical devices into the field. This requires more than just hiring sales assistants. Companies need to figure out ways to get their device deployed, train customer support representatives on its usage, and service it once it is in place. The best option is to outsource field service. Below are the reasons to consider outsourcing field service.
Faster Time to Market
Companies aim at getting to profitability and sales and beating the competition quicker than ever. Outsourcing of field service perfectly aids here because the process of hiring quality staff or training staff might take time. However, with a third-party service provider, medical device companies can get access to quality resources in less time. This can tremendously speed time-to-market and revenue recognition.
Enhanced Customer Service
Medical device companies can usually staff up their own field service teams, or they can outsource their field service to a third party. If they choose to do it all in-house, then they usually start with a small group of a few people. This approach could elongate wait times. But, a specialized third-party field service provider could service quickly and aptly. This reduced wait times can drastically enhance customer service and experience.
Focus is a core principle for most successful medical device companies. If management is distracted, trying to do several things, the company will not get the crucial things done. Trying to do everything in-house is an instance of this. However, the company can rely on excellent service providers to accomplish certain things. Performing installations, training customers to use the device, providing support are all exceptionally to be outsourced to focus on criticality.
In the medical device market, hiring a field service staff or educator team directly can be extremely costly and use a tremendous amount of cash. Conversely, if the company can outsource field service, it really does not have to encounter any high cost. This brings substantial cost savings to the company.
The above list of reasons is enough for medical device companies to think about outsourcing field service as a beneficial thing to do.