FREMONT, CA: Conversational AI platform supplier adds a solution accelerator for fast deployment of voice and chat applications to find doctors, find location details, schedule appointments
Orbita, Inc., provider of healthcare’s most powerful conversational AI platform, these days unveiled a new solution accelerator that allows healthcare organizations to quickly and easily deploy consumer-facing voice and chat applications that can assist with finding services and suppliers and schedule appointments. The new Orbita consumer Services Accelerator™ are going to be showcased at VOICE Summit that is expected to draw more than 5,000 voice application developers and enthusiasts.
Among healthcare c-suite executives, 69 % report that improving the healthcare consumer experience is their organization’s 1st or second top strategic priority in 2019, according to just-published research from Sage Growth Partners. With Orbita’s new consumer Services Accelerator, healthcare organizations can quickly deploy voice and chatbot conversational experiences to websites and mobile applications to fulfill common service requests like “Where can i find a physician near to home?”, “Can you recommend a female dermatologist near me who takes my insurance?”, and “Is there a pharmacy at your clinic?”.
Organizations use the Orbita consumer Services Accelerator to:
Improve patient experience with a 24×7 virtual assistant that supports text, touch, and hands-free voice input
Reduce call center volume and raised employees efficiency with a virtual assistant that answers common queries and auto-routes patients to aligned resources and service lines
Improve patient loyalty and brand advocacy by dynamically addressing every consumer’s unique and changing needs
“Healthcare organizations are tapping the power of voice and chat interfaces to deliver more natural, conversational experiences that improve engagement and user satisfaction,” said Orbita CEO Bill Rogers. “Our new best practice-based, out-of-the-box solution accelerator is designed to increase efficiency and flexibility when creating and deploying popular healthcare consumer offerings.”
The Orbita consumer Services Accelerator™ enhances the company’s award-winning, HIPAA-compliant conversational AI platform for applications in healthcare and may be readily integrated into enterprise scheduling systems and other backend environments. Technical and non-technical users can access the easy-to-understand interfaces of the Orbita experience Manager™ to readily modify, extend, and customise consumer service-focused conversational dialogs. Users also can leverage Orbita Insights™, a robust analytics engine, to secure actionable insights for testing and improving conversational flows.